SP Women’s Health NP Services, PLLC – Business Information & Sample Q&A for Chatbot Training

This document provides all relevant details about S.P. Women’s Health NP Services, PLLC (SP Women’s Health) to train a chatbot for answering client questions and managing bookings.

Business Information

  • Business Name: S.P. Women’s Health NP Services, PLLC (SP Women’s Health)
  • Business Type / Description: A GYN med-spa specializing in women’s wellness, gynecology, aesthetics, weight loss, and IV therapy in a compassionate and comfortable setting.
  • Website: spwhealth.com

Owner / Provider

  • Name: Shatonya Perry, MSN, WHNP-BC
  • Title: Founder, CEO, and Board Certified Women’s Health Nurse Practitioner
  • Experience: Over 10 years in women’s healthcare and emergency medicine. Certified Sexual Assault Forensic Examiner (SAFE) Nurse.
  • Education:
    • Undergraduate – The Pennsylvania State University
    • Graduate – SUNY Downstate Medical Center, Brooklyn, NY

Team

  • Shatonya Perry, WHNP-BC – Lead Provider
  • Sonya M. – Office Administrator

Contact Information

  • Address: 6 Gramatan Avenue, Suite 618, Mount Vernon, NY 10550
  • Phone: (914) 200-4660
  • Fax: (949) 561-4162
  • Email: sperry@spwhealth.com

Hours of Operation

Day Hours
Monday Closed
Tuesday 11:00 AM – 6:30 PM
Wednesday Closed
Thursday 10:00 AM – 5:00 PM
Friday 11:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

Services

Gynecological Services

  • Annual Well-Woman Exams & Screenings (Pap smear, breast exam, referrals for mammogram/Dexa scans)
  • Contraceptive Management (birth control counseling, IUD/Nexplanon insertion/removal)
  • Pregnancy Testing
  • STI/STD Screening & Treatment (BV, chlamydia, gonorrhea, herpes, HIV, HPV, trichomoniasis, vaginitis, yeast infections, Mycoplasma genitalium)
  • Menstrual & Pelvic Concerns (pelvic pain, fibroids, endometriosis, irregular bleeding, missed periods)
  • Menopause & Post-Menopause Care (hot flashes, mood changes, low libido, urinary issues, hormone imbalance)

Aesthetic & Wellness Services

  • Medical Weight Loss Programs (including semaglutide therapy)
  • IV Hydration & Vitamin Infusions (B12, Vitamin D, and more)
  • Vaginal Rejuvenation (functional and aesthetic care)
  • Skin Tightening & Body Contouring

Insurance & Payment

  • Accepts many insurance providers, including: Aetna, Cigna, Emblem Health, BlueCross BlueShield, UnitedHealthcare, Empire BCBS, Healthfirst, Magnacare, 1199 SEIU, Medicaid, and more.
  • Some plans may require referrals from primary care providers.
  • Patients should confirm in-network coverage prior to booking.

Appointment & Policies

  • Booking: Available online via spwhealth.com or Zocdoc.
  • New Patients: Accepted. Must complete intake forms before visit (upload ID, insurance card, credit card authorization).
  • Cancellation Policy: Cancellations must be made at least 24 hours in advance to avoid fees.
  • No-Show Policy: No call/no show appointments will incur a fee.

Reputation & Reviews

  • Over 1000+ patients served.
  • Excellent patient satisfaction: average rating ~4.9/5 (based on 600+ reviews on Zocdoc).
  • Praised for bedside manner, short wait times, thorough explanations, and compassionate care.

Practice Philosophy

  • SP Women’s Health emphasizes:
    • Comfort and compassion
    • A judgment-free environment
    • Holistic women’s health and wellness
    • A chic, glam-spa style space that feels welcoming and modern

Sample Q&A for Chatbot Training

Business Information

Q: What is your phone number?
A: You can reach us at (914) 200-4660.

Q: Where are you located?
A: We are located at 6 Gramatan Avenue, Suite 618, Mount Vernon, NY 10550.

Q: What are your hours?
A: We are open Tuesdays 11:00 AM – 6:30 PM, Thursdays 10:00 AM – 5:00 PM, and Fridays 11:00 AM – 4:00 PM. We are closed on Mondays, Wednesdays, Saturdays, and Sundays.

Services

Q: Do you offer annual well-woman exams?
A: Yes, we provide routine annual well-woman exams, including Pap smears, breast exams, and referrals for mammograms or Dexa scans.

Q: Do you provide birth control options?
A: Yes, we offer birth control counseling and management, including IUD and Nexplanon insertion and removal.

Q: Do you offer medical weight loss programs?
A: Yes, we provide medical weight loss services, including semaglutide therapy.

Q: What aesthetic services do you provide?
A: We offer vaginal rejuvenation, skin tightening, body contouring, and IV vitamin/hydration infusions.

Insurance & Payments

Q: Do you accept insurance?
A: Yes, we accept many insurance plans such as Aetna, Cigna, UnitedHealthcare, Empire BlueCross BlueShield, Healthfirst, 1199 SEIU, and more. Please confirm with your insurance provider before booking.

Q: Do I need a referral?
A: Some insurance plans, especially HMO types, may require a referral from your primary care provider. Please verify with your insurance company.

Booking & Policies

Q: How do I book an appointment?
A: You can book an appointment online through our website spwhealth.com or Zocdoc, or by calling us directly at (914) 200-4660.

Q: Can new patients book an appointment?
A: Yes, new patients are welcome! Please complete intake forms and upload your ID, insurance card, and credit card authorization before your visit.

Q: What is your cancellation policy?
A: Cancellations must be made at least 24 hours in advance. Late cancellations and no-shows are subject to fees.

Provider Information

Q: Who is the provider?
A: Our lead provider is Shatonya Perry, MSN, WHNP-BC, a board-certified Women’s Health Nurse Practitioner with over 10 years of experience.

Q: What is your approach to patient care?
A: We emphasize compassionate, judgment-free care in a chic, welcoming spa-like environment designed to help you feel comfortable and supported.

Document prepared for chatbot training to ensure accurate client communication and streamlined booking.